At Samsonite Shop, we understand that premium luggage deserves premium service. Just as our durable checked luggage protects your belongings on global journeys, we protect your shopping experience with transparent shipping and returns policies designed for discerning travelers.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to accommodate your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes full tracking

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Basic tracking included

Note: Delivery times are estimates and may vary based on destination. We ship globally except to certain Asian countries and remote locations.

Returns & Exchanges

We stand behind the quality of our premium luggage collections, from our rugged Hardside Checked Luggage to our versatile Spinner Checked Luggage. However, if your travel companion doesn’t meet your expectations, our straightforward returns process ensures a resolution worthy of our global clientele.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, with all tags attached and in original packaging
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Luggage showing signs of wear or use
  • Items missing original packaging
  • Customized luggage sets
  • Products marked as final sale

Simple Return Process

  1. Initiate Your Return: Email our customer service at [email protected] within 15 days of delivery with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Securely: Repack your item in the original packaging with all accessories and tags. Include a copy of your invoice.
  4. Ship Your Return: Send the package to our fulfillment center using a trackable shipping method.

Return Shipping Options

Self-Arranged Return: Use any carrier of your choice (tracking recommended).

Prepaid Label (US only): For $12.95, we can email you a prepaid return label via DHL or FedEx.

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process above
  • Clearly indicate your desired replacement item in your return request
  • We’ll process the exchange once we receive and inspect your return

Note: Price differences for exchanges will be charged or refunded accordingly.

Refund Information

  • Processing Time: 5-7 business days after we receive and inspect your return
  • Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Fees: Non-refundable unless the return is due to our error
  • International Customers: Refunds issued in USD; may take additional time based on your financial institution

Sample Return Request Email

Subject: Return Request – Order #[Your Order Number]

Dear Samsonite Shop Customer Service,

I would like to request a return for my recent purchase (Order #[Your Order Number] placed on [Order Date]).

Item to return: [Product Name]

Reason for return: [Please specify]

I would prefer: ☐ Refund ☐ Exchange for [Product Name/SKU if known]

Please provide return instructions at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information] [Order Email Address]

Our Commitment

Just as our TSA-approved locks protect your belongings, we protect your shopping experience with this transparent return policy. For our global travelers who value both premium luggage and premium service, we aim to make every aspect of your journey with Samsonite Shop seamless—from selection to delivery, and if needed, through returns.

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].

Samsonite Shop Team
2203 West 24th Street, Panama City, US 32405