Privacy Policy

At Samsonite Shop (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our global travelers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bagexpertus.com or purchase our premium luggage products.

1. Information We Collect

We collect information that helps us provide our premium travel products and services to discerning customers worldwide:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information when you make a purchase.
• Transaction Data: Details about purchases of our hardside spinners, luggage sets, and other travel essentials.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your interactions with our customer service team at [email protected].

2. How We Use Your Information

Just as our luggage protects your belongings with TSA-approved locks, we protect and responsibly use your data to:

• Process and fulfill your orders for durable hardside spinners and complete luggage sets
• Provide secure payment processing with bank-grade encryption
• Offer customer support for our global clientele
• Improve our website and product offerings for international travelers
• Conduct security checks and prevent fraud
• Comply with legal obligations (excluding select Asian countries where we don’t operate)

3. Data Sharing and Disclosure

We may share your information with trusted partners only when necessary:

• Payment Processors: PCI-DSS compliant services that handle credit card transactions with tokenization technology
• Shipping Providers: To deliver your premium luggage worldwide (except select regions)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties.

4. Data Storage and Security

We implement robust security measures worthy of protecting premium travel essentials:

• 256-bit SSL encryption for all transactions (same standard used for our TSA-approved locks)
• Regular security audits by third-party experts
• Fraud monitoring systems that protect against unauthorized transactions
• Secure storage of data with access limited to authorized personnel
• PCI-DSS compliance for all payment processing

While we implement these premium security standards, no system is 100% secure. We encourage customers to use strong passwords and monitor their accounts.

5. Your Rights

As a valued global traveler, you have rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications
• Complaints: Lodge a complaint with relevant data protection authorities

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your shopping experience for premium luggage:

• Essential Cookies: Necessary for secure checkout and account functions
• Performance Cookies: Help us improve our website functionality
• Analytics Cookies: Understand how customers interact with our site
• Advertising Cookies: Show relevant ads for our travel products

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (excluding select Asian countries), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our premium luggage products and website are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices. The “Last Updated” date at the top indicates when revisions were made.

Samsonite Shop – Where premium luggage meets premium data protection for global travelers.