Welcome to Samsonite Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium luggage collections, shipping policies, and customer service. Whether you’re a frequent business traveler or planning your dream vacation, find the information you need below.

Product Questions

What types of luggage do you offer?
We specialize in premium checked luggage including:
  • Hardside Checked Luggage
  • Large Checked Luggage
  • Complete Luggage Sets
  • Medium Checked Luggage
  • Softside Checked Luggage
  • Spinner Checked Luggage
All our collections are designed for durability and style to meet various travel needs.
What makes Samsonite luggage special?
Our luggage combines premium materials with innovative design features:
  • Durable construction that withstands rigorous travel
  • Thoughtful organization systems
  • Smooth-rolling spinner wheels (where applicable)
  • TSA-approved locking systems
  • Lightweight yet protective designs
We focus on creating luggage that protects your belongings while making travel effortless.

Shipping & Delivery

Where do you ship to?
We proudly ship worldwide, excluding select Asian countries and remote regions. All orders are shipped from our warehouse in Panama City, Florida.
What shipping options are available?
We offer two convenient shipping methods:
  1. Standard Shipping ($12.95): Shipped via DHL/FedEx with delivery in 10-15 days after dispatch (1-2 day processing)
  2. Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 days after dispatch
For upcoming trips, we recommend ordering at least 3-4 weeks in advance.
How can I track my order?
Tracking information will be sent to your email once your order ships. For standard shipping via DHL/FedEx, you’ll receive detailed tracking. EMS tracking may have limited updates.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store complete credit card details on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging with all tags attached. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24-48 hours.
What’s your business address?
Samsonite Shop
2203 West 24th Street
Panama City, US 32405

Traveler’s Tips

When should I order luggage before a trip?
We recommend ordering at least 3-4 weeks before your departure date, especially if selecting free shipping. This accounts for processing (1-2 days) and transit times (15-25 days for free shipping, 10-15 days for standard).
What if my luggage arrives damaged?
While we use secure packaging, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.

Still have questions? Our customer service team is ready to assist you at [email protected]. We’re committed to making your travel preparation as seamless as your journey.